Every channel lands in one inbox
A Kestrel Health support agent tags a Zendesk ticket #feedback. It arrives in Roadnote with the account, plan and $18.4k ARR attached.
Improved 6 days ago · v2.13.2◆ STICKY TOUR
Native scroll drives Live UI state (no scroll-jacking). Step dots are buttons for keyboard users. Audience: PMs evaluating workflow.From feedback to feature in one place.
Five steps, one thread. Scroll to watch a real request travel from a Zendesk ticket to a release note in the inbox of the person who asked.
Duplicates find each other
Roadnote spots that three other customers asked the same thing in different words and suggests merging them into “Bulk actions”.
Shipped 3 weeks ago · v2.12Decide with the money in view
Bulk actions: 41 requests, 17 accounts, $64k ARR. It moves to the top of the planning board; Guest SSO waits a cycle.
Shipped 3 weeks ago · Revenue weightingMove it through, synced with Linear
Status changes in Linear update the roadmap. The public roadmap shows “In progress” to the 142 people who voted.
Shipped 12 days ago · Linear two-wayEveryone who asked hears, where they asked
The release note goes out. Kestrel’s agent gets an email; the Slack thread gets a reply; the voters get “You asked, we shipped.”
Shipped 3 days ago · v2.14“Let me bulk-edit tags on 50+ requests”NEW
“Ping our Slack when a big account votes”Sales
“Guest access with SSO for agencies”Sales
1 new · Zendesk · 14:08
Built for how your role works.
Planning with receiptsEvery theme shows accounts and ARR, so the loudest customer isn’t automatically first.
One source of truthTwo-way sync with Jira and Linear; no status spreadsheets.
Roadmaps people readPublic and internal views from the same data.
“Planning went from opinions to a sorted list with dollars next to it.” Priya Raman, Head of Product, Kestrel Health illustrative
Free until it mattersFree plan for 2 editors; upgrade when the team grows.
Weekly digestThe five biggest movers, every Monday.
Investor-readyShare a read-only insight link with your board.
“I read the weekly digest on Monday and know what customers are asking for. Five minutes.” Tom Becker, Founder, Quillpay illustrative
Tag from where you workZendesk, Intercom and Slack apps; no new tab.
Know what’s comingSee status on every request you logged.
The loop closes itselfCustomers hear when it ships, with your name on it.
“I finally have an answer when a customer asks “did anyone read my request?”” Lena Hartmann, Head of Support, Fernweh Travel illustrative
Triage together, live.
See who’s looking at what, @mention support in a thread, react instead of replying “+1”.
Jonas · 2 min ago
@Maya Oakline asked again on today’s call. Worth pulling into v2.15? ▲ 3✓ 2
@Maya Oakline asked again on today’s call. Worth pulling into v2.15? ▲ 3✓ 2
Every action has a key.
- Command palette⌘K
- Group into themeG
- Merge duplicateM
- TagT
- Ship theme⇧S
- Next / previousJK
SECURITY SUMMARY
Honest status, as of Sep 2026.
✓ GDPR · DPA availableEU hosting (Frankfurt) by default for EU workspaces.
◐ SOC 2 Type II in progressType I complete; Type II report expected Q1 2027.
✓ SSO, SCIM, audit logOn Enterprise. Security overview →